Return Policy

At Infiniteshop, we strive to provide you with a seamless and satisfying shopping experience. We understand that sometimes a product may not meet your expectations or may arrive damaged. Therefore, we have formulated a comprehensive return policy to ensure your peace of mind and satisfaction.

1. Eligibility for Returns:

a. Products purchased directly from Infiniteshop are eligible for returns.

b. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

c. Certain items such as perishable goods, intimate or sanitary goods, and gift cards are not eligible for return. Additionally, customized or personalized products cannot be returned unless they are defective or damaged.

2. Initiation of Return:

a. To initiate a return, kindly contact our customer support team within [number of days] days from the date of delivery.

b. Please provide your order details, including the order number, product(s) to be returned, and a brief reason for the return.

c. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.

3. Return Shipping:

a. If the return is due to a defect, damage, or error on our part, Infiniteshop will bear the return shipping costs. In such cases, we will provide you with a prepaid shipping label or arrange for a pickup, depending on the nature of the product.

b. If the return is not due to a defect, damage, or error on our part, you will be responsible for the return shipping costs.

4. Return Process:

a. Once you have received your RMA number, securely package the product(s) and affix the RMA number on the package.

b. Send the package to the provided return address within [number of days] days of receiving the RMA number. We recommend using a trackable shipping method for your convenience.

c. Upon receiving the returned product(s), our quality assurance team will inspect them to ensure they meet the return eligibility criteria.

5. Refunds:

a. If the returned product(s) pass our quality inspection, we will process the refund to your original payment method within [number of days] days.

b. In case of a defective, damaged, or incorrect item, you may choose to receive a replacement or store credit instead of a refund.

c. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.

6. Exchanges:

a. We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

7. Contact Us:

a. If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

We reserve the right to update our return policy from time to time. Please refer to our website or contact our customer support team for the most up-to-date information.

Thank you for choosing Infinite shop. We appreciate your trust in us and look forward to serving you again in the future.