Household Solid Wood Spiral Staircase Stepping Mat Non-slip Mat

At InfiniteShop, we strive to provide a seamless and satisfying shopping experience for our valued customers. This includes offering reliable and efficient shipping services to ensure your orders reach you in a timely manner. Please take a moment to review our shipping policy to understand the details regarding delivery, tracking, and related matters.

1. Order Processing:
- All orders placed on our website will be processed within 1-2 business days (excluding weekends and holidays) after payment verification.
- Please ensure that your shipping address is accurate and complete, as we are unable to make changes once the order is processed.

2. Shipping Methods and Delivery Time:
- We partner with reputable shipping carriers to deliver your orders promptly. The available shipping options and estimated delivery times will be displayed during the checkout process.
- Please note that delivery times may vary based on factors beyond our control, such as weather conditions, customs clearance, or remote delivery locations.

3. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.
- Please allow 24-48 hours for the tracking information to update on the carrier's website.

4. Shipping Charges:
- Shipping charges will be calculated based on the weight, size, and destination of your order. The applicable shipping fees will be displayed during the checkout process.
- From time to time, we may offer free shipping promotions. Keep an eye out for any ongoing offers and enjoy the benefits of free shipping when available.

5. International Shipping:
- We currently offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply upon delivery, which are the responsibility of the recipient.
- International delivery times may vary based on customs procedures and local postal services.

6. Order Tracking and Support:
- If you have any questions or concerns regarding your order or its delivery, please contact our customer support team. We will gladly assist you in tracking your package or addressing any issues that may arise.

7. Lost or Damaged Packages:
- While we take utmost care in packaging and shipping your orders, unforeseen circumstances may occasionally result in lost or damaged packages during transit.
- In the event of a lost or damaged package, please contact our customer support team immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to your satisfaction.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be communicated on our website. By placing an order with InfiniteShop, you acknowledge and agree to abide by the terms and conditions outlined in this shipping policy.

If you have any further questions or require additional assistance, please feel free to reach out to our customer support team. Happy shopping with InfiniteShop!